Frequently asked questions

Please find below answers to the most frequently asked questions. Do not hesitate to contact us if you cannot find the answer to your question.

Frequent questions
Why go to the GBBW instead of the emergency unit of a hospital?

Hospital emergency units should be devoted to those specific cases requiring emergency care. If you go to the emergency unit of a hospital with symptoms related to primary healthcare intervention (thus for a MD/GP), you will not have priority over patients requiring emergency intervention (second-line care) and you will probably have to wait for hours.

 

 

Going to an out-of-hours medical post or requesting the visit of a doctor at home gives you the guarantee to wait less and it allows you to have a direct contact with a GP. The on-duty GP will also send a report to your personal/family doctor to ensure the follow-up of your medical treatment.

 

 

The cost of an intervention from GBBW doctors is, contrary to appearances, less expensive than an intervention at the emergency service of a hospital. 

Do I need to take an appointment?

Consultations in an out-of-hours medical post are without appointment. You can just go there directly or call 02/201.22.22 if you need additional information. Find the locations and schedules of the out-of-hours medical posts.

 

If you are unable to move, just call 02/201.22.22. The call centre will take your contact details and your complaint before sending you a doctor.

Who are the on-duty doctors?

The on-duty doctors working at the GBBW are general practitioners. They signed internal rules that guarantee you officially-defined fees, the respect of the code of conduct and no selection with regard to age, gender, religion or pathology. 

Can I come if I am already registered in a medical house?

If you are registered in a medical house, you can come to an out-of-hours medical post or call an on-duty doctor, but only when the medical house where you are registered is not open. If you are used not to pay in your medical house, beware that you will have to pay the full price of the consultation at GBBW. Nevertheless, you will have the possibility to be reimbursed afterwards by your medical house upon presentation of the certificate you will receive from the GBBW doctor. 

Can the on-duty doctor replace my personal/family doctor?

The on-duty doctor is not meant to replace your personal/family doctor. He/she should be seen rather as a back-up when your doctor is absent or if you have an acute medical need and it is out of working hours (evenings, nights, weekends, bank holidays). If you still do not have a personal/family doctor, you can find one on the FAMGB web page 'find a personal/family doctor'.

Can I come to the GBBW with my baby?

Of course! The MD/GP is qualified to evaluate the symptoms of your child. He will prescribe, if necessary, the medication your child needs or, if need be, refer you to a specialist.

Is there an on-duty service with medical specialists?

There is no public service with on-duty specialists. Nevertheless, the MD/GPs of the GBBW are in contact with specialists who are ready to intervene if necessary. If you want to find information about other on-duty services, go to the page ‘useful links’.

Where are the out-of-hours medical posts located?

See the map to have a look at the locations of the out-of-hours medical posts and get the exact addresses.

What are the opening hours of the medical posts?

Have a look at this page to find the opening hours of the medical posts.

How can I reach the out-of-hours medical posts? Can I park easily nearby?

The medical posts can be reached by public transport and there are car parks near some of them. See the map for further information.

What can I do if I am unable to move to an out-of-hours medical post?

If you are unable to move, call 02/201.22.22. The call centre will take your contact details and your complaint before sending you a doctor.

Where can I find a personal/family doctor that I can see on weekdays?

The list of all MD/GPs working in the Brussels-Capital Region is available on the FAMGB website. 

Do the interventions of non-accredited MD/GPs have the same quality as those of accredited MD/GPs?

There is no link between the quality of the treatments and their fees. As a matter of fact, the quality of the treatments does not depend on the statutes or training level of the practitioner.   

May I come to the GBBW if I am not legally living in Belgium?

You have access to the 24-hour service of general practitioners even if you have not legally declared your residence in Belgium. After paying for the consultation, a document will be handed to you so that you can be reimbursed in your home country (via social security in another EU member state or via a private insurance). 

How much does the consultation cost?

The price of the consultations corresponds to the officially-defined fees. It means that all GBBW MD/GPs use the prices determined within an annual agreement between the health mutuality insurances, the general practitioners and the NIHDI (National Institute for Health and Disability Insurance). After being reimbursed, you will only pay the amount that your health insurance does not cover (= the co-payment voucher). 

Payment and administration
May I pay by bank card or credit card?

You may pay cash, by bank card (Maestro) or by credit card (Mastercard, Visa) in all out-of-hours medical posts or during home visits. 

On my treatment certificate, the GP wrote "OUI" in the box "MONTANT PAYÉ" (paid amount). What does it mean?

It is possible that the MD/GP writes “OUI” or “NON” in the box dedicated to the amount of money on the treatment certificate. This indicates to your health insurance whether you have paid the co-payment voucher entirely.

Which documents do I need to bring?

If you come to an out-of-hours medical post or if you get a home visit, you need the following things: your ID or your identification number of the National Register and a bank/credit card or cash money to pay the consultation.

I don't have my ID. Is it a problem?

It is always best if you can bring your ID along, as it facilitates all subsequent follow-up. At least, you need some kind of identification document (passport, resident card) and if possible a recent label from your health insurer (mutualité/mutualiteit in Belgium).