“Organisation of the General Practitioners’ On-Call Service

The law assigns the mission to circles of general practitioners to organise an on-call service throughout their entire area. (Royal Decree of 8 March 2002, Article 4).

The Brussels region corresponds to a single continuous zone for general practitioners.

However, due to community-specific exceptions, two circles of general practitioners territorially overlap in Brussels:

• Fédération des associations de médecins généralistes de Bruxelles (non-profit organisation) (Company number: 0432.556.850)
  
  
• Brusselse huisartsenkring (non-profit organisation) (Company number: 0419.649.912)
  
  

Since 26 June 2014, these two circles have chosen to organise a joint on-call service for general practitioners. It is precisely to ensure the sharing of this mission that our bilingual entity was established:
Garde bruxelloise (non-profit organisation) – Brusselse wachtdienst (non-profit organisation) (Company number: 0554.791.597)

Codes of conduct regulating our medical activity:

• Medical Code of Ethics 2018 (disciplinary law)
  
  
• Patient Rights (legislative law)
  
  
• Quality Law for Healthcare Professionals (legislative law)
  
  

Do you have a complaint regarding the care we provided?
Please contact us. Thank you for contributing to the continuous improvement of our operations and the quality of our care!

Unsatisfied with our response to your complaint?
If you are not satisfied with our response, you have the right to contact the competent supervisory or mediation authority. You may file a complaint, ask a question, request mediation, or make a notification with them as appropriate.

To ensure the proper application of each of the three codes of conduct mentioned above, three supervisory authorities have been established. Depending on the nature of your complaint, the relevant body will differ. For example, disciplinary matters fall under the jurisdiction of the Medical Council.

Competent supervisory or mediation authorities:

• Medical Code of Ethics 2018: Provincial Commission of the Medical Council
  
  
• Patient Rights: Federal Mediation Service “Patient Rights”
  
  
• Quality Law for Healthcare Professionals: Federal Control Commission”   (Il faudra ajouter les liens)