{"id":12121,"date":"2024-07-18T16:05:17","date_gmt":"2024-07-18T14:05:17","guid":{"rendered":"https:\/\/www.gbbw.be\/faq\/"},"modified":"2025-10-29T11:47:39","modified_gmt":"2025-10-29T10:47:39","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.gbbw.be\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12121\" class=\"elementor elementor-12121 elementor-45\">\n\t\t\t\t        <section class=\"elementor-section elementor-top-section elementor-element elementor-element-34d533a elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default pxl-row-scroll-none pxl-zoom-point-false pxl-section-overflow-visible pxl-section-fix-none pxl-bg-color-none pxl-section-overlay-none\" data-id=\"34d533a\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\n                \n                <div class=\"elementor-container elementor-column-gap-extended \">\n                <div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cd2da59 pxl-column-none\" data-id=\"cd2da59\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                                <div class=\"elementor-background-overlay\"><\/div>\r\n         \r\n                <section class=\"elementor-section elementor-inner-section elementor-element elementor-element-28e68da elementor-section-content-bottom elementor-section-boxed elementor-section-height-default elementor-section-height-default pxl-row-scroll-none pxl-zoom-point-false pxl-section-overflow-visible pxl-section-fix-none pxl-bg-color-none pxl-section-overlay-none\" data-id=\"28e68da\" data-element_type=\"section\">\n\n                \n                <div class=\"elementor-container elementor-column-gap-extended \">\n                <div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-36733fa pxl-column-none pxl-column-overflow-hidden-no\" data-id=\"36733fa\" data-element_type=\"column\">\r\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                     \r\n        \t\t<div class=\"elementor-element elementor-element-1279881 elementor-widget__width-auto elementor-widget elementor-widget-pxl_heading\" data-id=\"1279881\" data-element_type=\"widget\" data-widget_type=\"pxl_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div id=\"pxl-pxl_heading-1279881-3006\" class=\"pxl-heading px-sub-title-default-style \">\n\t<div class=\"pxl-heading--inner\">\n\t\t\n\t\t<h3 class=\"pxl-item--title style-default  highlight-default \" data-wow-delay=\"ms\">\n\t\t\t\t\tFAQ\t\n\t\t\t\n\t\t<\/h3>\n\t\t\n\t<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n                <div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-848aeb4 pxl-column-none pxl-column-overflow-hidden-no\" data-id=\"848aeb4\" data-element_type=\"column\">\r\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                     \r\n        \t\t<div class=\"elementor-element elementor-element-fdc4ced elementor-widget__width-auto elementor-widget elementor-widget-pxl_breadcrumb\" data-id=\"fdc4ced\" data-element_type=\"widget\" data-widget_type=\"pxl_breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pxl-breadcrumb-wrap\">\n\t<ul class=\"pxl-breadcrumb\"><li><span class=\"breadcrumb-entry\">Home<\/span><\/li><\/ul><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\n\t\t<\/section>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\n\t\t<\/section>\n\t\t        <section class=\"elementor-section elementor-top-section elementor-element elementor-element-8840acd elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default pxl-row-scroll-none pxl-zoom-point-false pxl-section-overflow-visible pxl-section-fix-none pxl-bg-color-none pxl-section-overlay-none\" data-id=\"8840acd\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\n                \n                <div class=\"elementor-container elementor-column-gap-extended \">\n                <div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b86f428 pxl-column-none\" data-id=\"b86f428\" data-element_type=\"column\">\r\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                                <div class=\"elementor-background-overlay\"><\/div>\r\n         \r\n                <section class=\"elementor-section elementor-inner-section elementor-element elementor-element-633996a elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default pxl-row-scroll-none pxl-zoom-point-false pxl-section-overflow-visible pxl-section-fix-none pxl-bg-color-none pxl-section-overlay-none\" data-id=\"633996a\" data-element_type=\"section\">\n\n                \n                <div class=\"elementor-container elementor-column-gap-extended \">\n                <div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c8f13de pxl-column-none pxl-column-overflow-hidden-no\" data-id=\"c8f13de\" data-element_type=\"column\">\r\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                     \r\n        \t\t<div class=\"elementor-element elementor-element-841910f elementor-widget__width-auto ft-gt elementor-widget elementor-widget-pxl_icon_box\" data-id=\"841910f\" data-element_type=\"widget\" data-widget_type=\"pxl_icon_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pxl-icon-box pxl-icon-box1 style-2 ani3 \" data-wow-delay=\"ms\">\r\n    <div class=\"pxl-item--inner\">\r\n        \r\n                            <div class=\"pxl-item--icon\">\r\n                                    <i aria-hidden=\"true\" class=\"bootstrap-icons bi-question-circle\"><\/i>                                <\/div>\r\n                        <div class=\"pxl-item--meta\">\r\n            <h5 class=\"pxl-item--title el-empty\">\r\n                                                <\/h5>\r\n            <div class=\"pxl-item--description el-empty\">Frequently asked questions<\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n                <div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0aeac1a pxl-column-none pxl-column-overflow-hidden-no\" data-id=\"0aeac1a\" data-element_type=\"column\">\r\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                     \r\n        \t\t<div class=\"elementor-element elementor-element-355e58b elementor-widget elementor-widget-pxl_text_editor\" data-id=\"355e58b\" data-element_type=\"widget\" data-widget_type=\"pxl_text_editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pxl-text-editor default\">\n\t<div class=\"pxl-item--inner  ft-gt\" data-wow-delay=\"ms\">\n\t\t<p>Below you will find all of the most frequently asked questions. If you cannot find the answer to your question, please <a href=\"https:\/\/www.gbbw.be\/en\/contact\/\">contact us<\/a>.<\/p>\t\t\n\t<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\n\t\t<\/section>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\n\t\t<\/section>\n\t\t        <section class=\"elementor-section elementor-top-section elementor-element elementor-element-1ec7391 elementor-section-stretched pxl-row-scroll-fixed elementor-section-boxed elementor-section-height-default elementor-section-height-default pxl-zoom-point-false pxl-section-overflow-visible pxl-section-fix-none pxl-bg-color-none pxl-section-overlay-none\" data-id=\"1ec7391\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\n                \n                <div class=\"elementor-container elementor-column-gap-extended \">\n                <div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d641708 pxl-column-none pxl-column-overflow-hidden-no\" data-id=\"d641708\" data-element_type=\"column\">\r\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                     \r\n        \t\t<div class=\"elementor-element elementor-element-96d46eb ft-gt elementor-widget elementor-widget-pxl_heading\" data-id=\"96d46eb\" data-element_type=\"widget\" data-widget_type=\"pxl_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div id=\"pxl-pxl_heading-96d46eb-3915\" class=\"pxl-heading px-sub-title-default-style \">\n\t<div class=\"pxl-heading--inner\">\n\t\t\n\t\t<h3 class=\"pxl-item--title style-default ft-gt highlight-default pxl-split-text split-in-fade\" data-wow-delay=\"ms\">\n\t\t\t\t\tFrequently asked questions \t\n\t\t\t\n\t\t<\/h3>\n\t\t\n\t<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df11753 elementor-invisible elementor-widget elementor-widget-pxl_accordion\" data-id=\"df11753\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"pxl_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    <div class=\"pxl-accordion pxl-accordion1 style1 \" data-wow-delay=\"ms\">\r\n                    <div class=\"pxl--item  active \">\r\n                                \r\n                <h5 class=\"pxl-accordion--title\" data-target=\"#pxl_accordion-df11753-9799-98960d6\">\r\n                                <span class=\"pxl-title--text pxl-pr-20\">Why go to a medical post rather than the A&amp;E department?<\/span>\r\n\r\n                <i class=\"pxl-icon--plus pxl-r-9\"><\/i> \r\n\r\n                \r\n                <\/h5>\r\n                <div id=\"pxl_accordion-df11753-9799-98960d6\" class=\"pxl-accordion--content\" style=\"display: block;\">\r\n                    Emergency services should be reserved for cases requiring specific hospital care. If you go to A&amp;E for complaints that require general medical attention (primary care), you will not be given priority over life-threatening cases or those requiring hospital emergency care (secondary care), and you may therefore have to wait for several hours.                <\/div>\r\n                                            <\/div>\r\n                    <div class=\"pxl--item   \">\r\n                                \r\n                <h5 class=\"pxl-accordion--title\" data-target=\"#pxl_accordion-df11753-9799-4a226d1\">\r\n                                <span class=\"pxl-title--text pxl-pr-20\">Do I need to make an appointment?<\/span>\r\n\r\n                <i class=\"pxl-icon--plus pxl-r-9\"><\/i> \r\n\r\n                \r\n                <\/h5>\r\n                <div id=\"pxl_accordion-df11753-9799-4a226d1\" class=\"pxl-accordion--content\" >\r\n                    Consultations at medical posts are without appointment. You can therefore go there directly. <br \/>\n<br \/>\nYou can find their locations and opening hours here.<br \/>\n<br \/>\nIf you are unable to travel, call 1733. After taking your contact details and medical complaints, a doctor will be sent to your home.<br \/>\n                <\/div>\r\n                                            <\/div>\r\n                    <div class=\"pxl--item   \">\r\n                                \r\n                <h5 class=\"pxl-accordion--title\" data-target=\"#pxl_accordion-df11753-9799-3a406e6\">\r\n                                <span class=\"pxl-title--text pxl-pr-20\">Who are the on-call doctors?<\/span>\r\n\r\n                <i class=\"pxl-icon--plus pxl-r-9\"><\/i> \r\n\r\n                \r\n                <\/h5>\r\n                <div id=\"pxl_accordion-df11753-9799-3a406e6\" class=\"pxl-accordion--content\" >\r\n                    The on-call doctors practise general medicine on a daily basis. They have signed a charter guaranteeing you standard fees, compliance with the code of ethics and the practice of general medicine without prior selection based on age, gender, religion or medical conditions.                 <\/div>\r\n                                            <\/div>\r\n                    <div class=\"pxl--item   \">\r\n                                \r\n                <h5 class=\"pxl-accordion--title\" data-target=\"#pxl_accordion-df11753-9799-807f2f2\">\r\n                                <span class=\"pxl-title--text pxl-pr-20\">I am registered with a medical centre. Can I come?<\/span>\r\n\r\n                <i class=\"pxl-icon--plus pxl-r-9\"><\/i> \r\n\r\n                \r\n                <\/h5>\r\n                <div id=\"pxl_accordion-df11753-9799-807f2f2\" class=\"pxl-accordion--content\" >\r\n                    If you are registered with a medical centre on a flat-rate basis, you can go to a medical post outside the opening hours of the medical centre to which you are affiliated or call a doctor for a home visit.<br \/>\n<br \/>\nWe will then apply the \"co-payment\" system. This means that you will only pay the \"co-payment\" and the balance will be billed directly to your medical centre. You can, of course, also pay the full amount due and obtain a refund from your medical centre upon presentation of the certificate of care provided.<br \/>\n                <\/div>\r\n                                            <\/div>\r\n                    <div class=\"pxl--item   \">\r\n                                \r\n                <h5 class=\"pxl-accordion--title\" data-target=\"#pxl_accordion-df11753-9799-587d51d\">\r\n                                <span class=\"pxl-title--text pxl-pr-20\">Can the on-call doctor replace my regular doctor?<\/span>\r\n\r\n                <i class=\"pxl-icon--plus pxl-r-9\"><\/i> \r\n\r\n                \r\n                <\/h5>\r\n                <div id=\"pxl_accordion-df11753-9799-587d51d\" class=\"pxl-accordion--content\" >\r\n                    An on-call doctor is not intended to replace your regular doctor! They are there to provide support when your regular doctor is absent or outside of consultation hours (weekends, holidays, public holidays, etc.). <br \/>\n<br \/>\nIf you do not yet have a regular doctor, you can find one in your neighbourhood via the link below.<br \/>\n<br \/>\n<br \/>\n<a href=\"https:\/\/famgb.be\/en\/home\/\" target=\"_blank\">Find a doctor<\/a>                <\/div>\r\n                                            <\/div>\r\n                    <div class=\"pxl--item   \">\r\n                                \r\n                <h5 class=\"pxl-accordion--title\" data-target=\"#pxl_accordion-df11753-9799-c529d03\">\r\n                                <span class=\"pxl-title--text pxl-pr-20\">Can I bring my baby to the medical post?<\/span>\r\n\r\n                <i class=\"pxl-icon--plus pxl-r-9\"><\/i> \r\n\r\n                \r\n                <\/h5>\r\n                <div id=\"pxl_accordion-df11753-9799-c529d03\" class=\"pxl-accordion--content\" >\r\n                    Of course! The on-call GP is qualified to assess your child's symptoms. If necessary, they will prescribe the appropriate medication or refer you to a GP.                <\/div>\r\n                                            <\/div>\r\n                    <div class=\"pxl--item   \">\r\n                                \r\n                <h5 class=\"pxl-accordion--title\" data-target=\"#pxl_accordion-df11753-9799-58481f8\">\r\n                                <span class=\"pxl-title--text pxl-pr-20\">Is there an on-call medical specialist service?<\/span>\r\n\r\n                <i class=\"pxl-icon--plus pxl-r-9\"><\/i> \r\n\r\n                \r\n                <\/h5>\r\n                <div id=\"pxl_accordion-df11753-9799-58481f8\" class=\"pxl-accordion--content\" >\r\n                    There is no public on-call medical specialist service. On-call doctors are in contact with specialist doctors, who take over when necessary. If you would like to find information on other medical or psychosocial services, please visit the \"useful links\" page. <br \/>\n<br \/>\n<a href=\"\/en\/useful-links\/\">Useful links<\/a>                <\/div>\r\n                                            <\/div>\r\n                    <div class=\"pxl--item   \">\r\n                                \r\n                <h5 class=\"pxl-accordion--title\" data-target=\"#pxl_accordion-df11753-9799-2ce5956\">\r\n                                <span class=\"pxl-title--text pxl-pr-20\">Where are the medical posts located?<\/span>\r\n\r\n                <i class=\"pxl-icon--plus pxl-r-9\"><\/i> \r\n\r\n                \r\n                <\/h5>\r\n                <div id=\"pxl_accordion-df11753-9799-2ce5956\" class=\"pxl-accordion--content\" >\r\n                    Consult the map to locate the medical posts and obtain their exact addresses. <br \/>\n<br \/>\n<a href=\"\/en\/on-call-doctors\/\">Medical posts<\/a>                <\/div>\r\n                                            <\/div>\r\n                    <div class=\"pxl--item   \">\r\n                                \r\n                <h5 class=\"pxl-accordion--title\" data-target=\"#pxl_accordion-df11753-9799-a02deba\">\r\n                                <span class=\"pxl-title--text pxl-pr-20\">What are the opening hours of the medical posts?<\/span>\r\n\r\n                <i class=\"pxl-icon--plus pxl-r-9\"><\/i> \r\n\r\n                \r\n                <\/h5>\r\n                <div id=\"pxl_accordion-df11753-9799-a02deba\" class=\"pxl-accordion--content\" >\r\n                    Consult this page to find the opening hours of the medical posts.<br \/>\n<br \/>\n<a href=\"\/en\/on-call-doctors\/\">Out-of-hours medical posts<\/a>                <\/div>\r\n                                            <\/div>\r\n                    <div class=\"pxl--item   \">\r\n                                \r\n                <h5 class=\"pxl-accordion--title\" data-target=\"#pxl_accordion-df11753-9799-02916b1\">\r\n                                <span class=\"pxl-title--text pxl-pr-20\">How do I get to the out-of-hours medical post? Is it easy to park nearby?<\/span>\r\n\r\n                <i class=\"pxl-icon--plus pxl-r-9\"><\/i> \r\n\r\n                \r\n                <\/h5>\r\n                <div id=\"pxl_accordion-df11753-9799-02916b1\" class=\"pxl-accordion--content\" >\r\n                    Out-of-hours medical posts are accessible by public transport and some have parking nearby. Consult the map for more information. <br \/>\n<br \/>\n<a href=\"\/en\/on-call-doctors\/\">Out-of-hours medical posts<\/a>                <\/div>\r\n                                            <\/div>\r\n                    <div class=\"pxl--item   \">\r\n                                \r\n                <h5 class=\"pxl-accordion--title\" data-target=\"#pxl_accordion-df11753-9799-caa1ced\">\r\n                                <span class=\"pxl-title--text pxl-pr-20\">I cannot get to the out-of-hours medical post: what should I do?<\/span>\r\n\r\n                <i class=\"pxl-icon--plus pxl-r-9\"><\/i> \r\n\r\n                \r\n                <\/h5>\r\n                <div id=\"pxl_accordion-df11753-9799-caa1ced\" class=\"pxl-accordion--content\" >\r\n                    If you are unable to travel, call 1733: an on-call doctor will visit your home as soon as possible. Home visits are organised on weekdays from 7 p.m. to 8 a.m. and 24 hours a day on weekends and public holidays. The service is available in the 19 municipalities of the Brussels-Capital Region.                <\/div>\r\n                                            <\/div>\r\n                    <div class=\"pxl--item   \">\r\n                                \r\n                <h5 class=\"pxl-accordion--title\" data-target=\"#pxl_accordion-df11753-9799-4ee48d0\">\r\n                                <span class=\"pxl-title--text pxl-pr-20\">Where can I find a GP to consult outside of on-call hours?<\/span>\r\n\r\n                <i class=\"pxl-icon--plus pxl-r-9\"><\/i> \r\n\r\n                \r\n                <\/h5>\r\n                <div id=\"pxl_accordion-df11753-9799-4ee48d0\" class=\"pxl-accordion--content\" >\r\n                    The list of general practitioners practising in the Brussels-Capital Region is available on the FAMGB website. <br \/>\n<br \/>\n<a href=\"https:\/\/famgb.be\/en\/\" target=\"_blank\">FAMGB website <\/a>                <\/div>\r\n                                            <\/div>\r\n                    <div class=\"pxl--item   \">\r\n                                \r\n                <h5 class=\"pxl-accordion--title\" data-target=\"#pxl_accordion-df11753-9799-dff278b\">\r\n                                <span class=\"pxl-title--text pxl-pr-20\">Is the quality of care provided by a registered healthcare provider the same as that provided by a non-registered provider?<\/span>\r\n\r\n                <i class=\"pxl-icon--plus pxl-r-9\"><\/i> \r\n\r\n                \r\n                <\/h5>\r\n                <div id=\"pxl_accordion-df11753-9799-dff278b\" class=\"pxl-accordion--content\" >\r\n                    There is no link between the quality of care provided and the prices charged. The quality of care does not therefore depend on the status of the healthcare provider.                <\/div>\r\n                                            <\/div>\r\n                    <div class=\"pxl--item   \">\r\n                                \r\n                <h5 class=\"pxl-accordion--title\" data-target=\"#pxl_accordion-df11753-9799-8dca063\">\r\n                                <span class=\"pxl-title--text pxl-pr-20\">I am not resident in Belgium: can I come to the medical post?<\/span>\r\n\r\n                <i class=\"pxl-icon--plus pxl-r-9\"><\/i> \r\n\r\n                \r\n                <\/h5>\r\n                <div id=\"pxl_accordion-df11753-9799-8dca063\" class=\"pxl-accordion--content\" >\r\n                    You can access general medical services even if you are not resident in Belgium. After paying for the consultation, you will be given a document enabling you to claim reimbursement in your country of origin (social security in a European Union country or private insurance).                <\/div>\r\n                                            <\/div>\r\n                    <div class=\"pxl--item   \">\r\n                                \r\n                <h5 class=\"pxl-accordion--title\" data-target=\"#pxl_accordion-df11753-9799-eab3797\">\r\n                                <span class=\"pxl-title--text pxl-pr-20\">How much does the consultation cost?<\/span>\r\n\r\n                <i class=\"pxl-icon--plus pxl-r-9\"><\/i> \r\n\r\n                \r\n                <\/h5>\r\n                <div id=\"pxl_accordion-df11753-9799-eab3797\" class=\"pxl-accordion--content\" >\r\n                    Le montant des consultations correspond au tarif conventionn\u00e9. Cela signifie que tous les m\u00e9decins de la Garde Bruxelloise appliquent le tarif de base pr\u00e9vu par une convention annuelle entre les mutualit\u00e9s, les m\u00e9decins et l\u2019INAMI (Institut National d\u2019Assurance Maladie-Invalidit\u00e9). Vous ne payerez, apr\u00e8s remboursement, que la partie que la mutuelle ne prend pas en charge (=le ticket mod\u00e9rateur)<br \/>\n<br \/>\n<a href=\"https:\/\/www.inami.fgov.be\/fr\/themes\/soins-de-sante-cout-et-remboursement\/les-prestations-de-sante-que-vous-rembourse-votre-mutualite\/prestations-de-soins-individuelles\/honoraires-prix-et-remboursements#.VgOcS02hdi4\" target=\"_blank\">Regulated rate<\/a>                <\/div>\r\n                                            <\/div>\r\n            <\/div>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd5d09f ft-gt elementor-widget elementor-widget-pxl_heading\" data-id=\"cd5d09f\" data-element_type=\"widget\" data-widget_type=\"pxl_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div id=\"pxl-pxl_heading-cd5d09f-4327\" class=\"pxl-heading px-sub-title-default-style \">\n\t<div class=\"pxl-heading--inner\">\n\t\t\n\t\t<h3 class=\"pxl-item--title style-default  highlight-default pxl-split-text split-in-fade\" data-wow-delay=\"ms\">\n\t\t\t\t\tPayment and administration \t\n\t\t\t\n\t\t<\/h3>\n\t\t\n\t<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b51b804 elementor-invisible elementor-widget elementor-widget-pxl_accordion\" data-id=\"b51b804\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"pxl_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    <div class=\"pxl-accordion pxl-accordion1 style1 \" data-wow-delay=\"ms\">\r\n                    <div class=\"pxl--item  active \">\r\n                                \r\n                <h5 class=\"pxl-accordion--title\" data-target=\"#pxl_accordion-b51b804-1728-98960d6\">\r\n                                <span class=\"pxl-title--text pxl-pr-20\">Can I pay by debit or credit card?<\/span>\r\n\r\n                <i class=\"pxl-icon--plus pxl-r-9\"><\/i> \r\n\r\n                \r\n                <\/h5>\r\n                <div id=\"pxl_accordion-b51b804-1728-98960d6\" class=\"pxl-accordion--content\" style=\"display: block;\">\r\n                    You can pay by Bancontact or credit card (Mastercard, Visa), whether at the medical post or at a home visit.<br \/>\n<br \/>\nWe prefer card payments to cash payments!<br \/>\n                <\/div>\r\n                                            <\/div>\r\n                    <div class=\"pxl--item   \">\r\n                                \r\n                <h5 class=\"pxl-accordion--title\" data-target=\"#pxl_accordion-b51b804-1728-4a226d1\">\r\n                                <span class=\"pxl-title--text pxl-pr-20\">On my treatment certificate, my doctor has written 'yes' in the 'amount paid' box. What does this mean?<\/span>\r\n\r\n                <i class=\"pxl-icon--plus pxl-r-9\"><\/i> \r\n\r\n                \r\n                <\/h5>\r\n                <div id=\"pxl_accordion-b51b804-1728-4a226d1\" class=\"pxl-accordion--content\" >\r\n                    Sometimes a healthcare provider will write 'yes' or 'no' in the box for the amount on the certificate of care. This tells the mutual insurance fund whether the patient has paid the full co-payment.                <\/div>\r\n                                            <\/div>\r\n                    <div class=\"pxl--item   \">\r\n                                \r\n                <h5 class=\"pxl-accordion--title\" data-target=\"#pxl_accordion-b51b804-1728-7993ca0\">\r\n                                <span class=\"pxl-title--text pxl-pr-20\">What documents do I need to bring with me?<\/span>\r\n\r\n                <i class=\"pxl-icon--plus pxl-r-9\"><\/i> \r\n\r\n                \r\n                <\/h5>\r\n                <div id=\"pxl_accordion-b51b804-1728-7993ca0\" class=\"pxl-accordion--content\" >\r\n                    To come to the medical post or use the mobile on-call medical service, you must bring the following documents: your identity card or your national number. If you are registered with a third party organisation (CPAS, Fedasil, Red Cross), please also bring the document certifying this. Payment is mainly by debit or credit card.                <\/div>\r\n                                            <\/div>\r\n                    <div class=\"pxl--item   \">\r\n                                \r\n                <h5 class=\"pxl-accordion--title\" data-target=\"#pxl_accordion-b51b804-1728-cf51d6e\">\r\n                                <span class=\"pxl-title--text pxl-pr-20\">I don't have my identity card, is that a problem?<\/span>\r\n\r\n                <i class=\"pxl-icon--plus pxl-r-9\"><\/i> \r\n\r\n                \r\n                <\/h5>\r\n                <div id=\"pxl_accordion-b51b804-1728-cf51d6e\" class=\"pxl-accordion--content\" >\r\n                    <br \/>\nIt is always best to bring your identity card as this makes it easier to track your record. Otherwise, you must have at least one form of identification (passport, residence permit) and, if possible, a recent mutual insurance fund sticker.                <\/div>\r\n                                            <\/div>\r\n            <\/div>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n                <div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ebe91f6 pxl-column-sticky pxl-column-overflow-hidden-no elementor-invisible\" data-id=\"ebe91f6\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInRight&quot;}\">\r\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                     \r\n                <section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7c5fbe7 elementor-section-boxed elementor-section-height-default elementor-section-height-default pxl-row-scroll-none pxl-zoom-point-false pxl-section-overflow-visible pxl-section-fix-none pxl-bg-color-none pxl-section-overlay-none\" data-id=\"7c5fbe7\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\n                \n                <div class=\"elementor-container elementor-column-gap-default \">\n                <div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1ffceb1 pxl-column-none pxl-column-overflow-hidden-no\" data-id=\"1ffceb1\" data-element_type=\"column\">\r\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                     \r\n        \t\t<div class=\"elementor-element elementor-element-a54dcb8 elementor-widget elementor-widget-pxl_heading\" data-id=\"a54dcb8\" data-element_type=\"widget\" data-widget_type=\"pxl_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div id=\"pxl-pxl_heading-a54dcb8-1096\" class=\"pxl-heading px-sub-title-default-style \">\n\t<div class=\"pxl-heading--inner\">\n\t\t\t\t\t<div class=\"pxl-item--subtitle px-sub-title-default \" data-wow-delay=\"ms\">\n\t\t\t\t<span class=\"pxl-item--subtext\">\n\t\t\t\t\t\t\t\t\t\tCan&#039;t find the answer to your question? \t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\n\t\t<h4 class=\"pxl-item--title style-default  highlight-default \" data-wow-delay=\"ms\">\n\t\t\t\t\tCall 1733 or use the form below: \t\n\t\t\t\n\t\t<\/h4>\n\t\t\n\t<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b630a20 blackform elementor-widget elementor-widget-pxl_contact_form\" data-id=\"b630a20\" data-element_type=\"widget\" data-widget_type=\"pxl_contact_form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    <div class=\"pxl-contact-form pxl-contact-form1 btn-w-auto \" data-wow-delay=\"ms\">\r\n        \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f12284-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"12284\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/12121#wpcf7-f12284-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"12284\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.5\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f12284-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<div class=\"uacf7-form-12284  \"><div class=\"wrap-ctf-page wrap-form\">\n\t<div class=\"containter\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"input-filled col-xl-6 col-lg-6 col-md-6 col-sm-6 col-xs-12\">\n\t\t\t\t<span class=\"wpcf7-form-control-wrap your-name\">\n\t\t\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"* Name\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/div>   \n\t\t\t<div class=\"input-filled col-xl-6 col-lg-6 col-md-6 col-sm-6 col-xs-12\">\n\t\t\t\t<span class=\"wpcf7-form-control-wrap your-email\">\n\t\t\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"your-surname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"* Surname\" value=\"\" type=\"text\" name=\"your-surname\" \/><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/div> \t\t\n\t\t\t<div class=\"input-filled col-xl-6 col-lg-6 col-md-12 col-sm-12 col-xs-12\">\n\t\t\t\t<span class=\"wpcf7-form-control-wrap your-phone\">\n\t\t\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"* Phone number\" value=\"\" type=\"tel\" name=\"your-phone\" \/><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"input-filled col-xl-6 col-lg-6 col-md-12 col-sm-12 col-xs-12\">\n\t\t\t\t<span class=\"wpcf7-form-control-wrap your-email\">\n\t\t\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"* Email\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/div>  \n\t\t\t<div class=\"input-filled col-xl-12\">\n\t\t\t\t<span class=\"wpcf7-form-control-wrap your-messeage\">\n\t\t\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"your-messeage\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Message....\" name=\"your-messeage\"><\/textarea><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"input-filled col-xl-12 dflex\"> \n<span class=\"wpcf7-form-control-wrap\" data-name=\"my-con\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"my-con\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">By submitting this form, I accept the <a target=\"_blank\" href=\"\/en\/terms-of-use\/\">privacy policy.<\/a>.<\/span><\/label><\/span><\/span><\/span>\n\t\t\t\t<button type=\"submit\" class=\"wpcf7-submit wpcf7-btn-abs\" > Send <svg fill=\"none\" height=\"15\" viewBox=\"0 0 24 24\" width=\"17\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"fi_10322482\"><path d=\"m22.1012 10.5616-19.34831-9.43824c-.1664-.08117-.34912-.12336-.53427-.12336-.67302 0-1.21862.5456-1.21862 1.21862v.03517c0 .16352.02005.32643.05971.48507l1.85597 7.42384c.05069.2028.22214.3526.42986.3757l8.15756.9064c.2829.0314.4969.2705.4969.5552s-.214.5238-.4969.5552l-8.15756.9064c-.20772.0231-.37917.1729-.42986.3757l-1.85597 7.4238c-.03966.1587-.05971.3216-.05971.4851v.0352c0 .673.5456 1.2186 1.21862 1.2186.18515 0 .36787-.0422.53427-.1234l19.34831-9.4382c.5499-.2682.8988-.8265.8988-1.4384s-.3489-1.1702-.8988-1.4384z\" fill=\"rgb(0,0,0)\"><\/path><\/svg> <\/button>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n        <div id=\"qrcode\" class=\"hide-qr\"><\/div>\r\n    <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\n\t\t<\/section>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ Home Frequently asked questions Below you will find all of the most frequently asked questions. If you cannot find the answer to your question, please contact us. Frequently asked questions Why go to a medical post rather than the A&amp;E department? Emergency services should be reserved for cases requiring specific hospital care. If you [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12121","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Garde Bruxelloise<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gbbw.be\/nl\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Garde Bruxelloise\" \/>\n<meta property=\"og:description\" content=\"FAQ Home Frequently asked questions Below you will find all of the most frequently asked questions. If you cannot find the answer to your question, please contact us. Frequently asked questions Why go to a medical post rather than the A&amp;E department? Emergency services should be reserved for cases requiring specific hospital care. 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Frequently asked questions Why go to a medical post rather than the A&amp;E department? Emergency services should be reserved for cases requiring specific hospital care. 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